For Pricing Iformation on Fax Thru Email Click Here

Fax Thru Email™ lets you send and receive faxes anywhere*, anytime, from any computer — all you need is an Internet connection and email. Say goodbye to the hassle and expense of a fax machine and discover a more affordable and flexible alternative.

Choose your Fax Thru Email plan - starting at just $9.95

Toll-Free Plans: Choose a toll-free plan (866, 800). Toll-free plans use minutes during send and receive. Note: 100 minutes equals approximately 150 pages.

Fax Through Email Overview

Your Web-based manager lets you view and manage your Fax Thru Email history, including sent and received faxes, account information, help, and billing details. Plus, it's all done securely — your incoming, outgoing, and personal information remains completely confidential.

• Receive faxes from anywhere in the world.
  
• Send faxes anywhere in North America and Canada, up to 30MB in size, from any email program.
  
• Create and customize your own cover sheet.
  
• Fax files from your computer, mobile device, or your Online File Folder account.
  
• Receive email confirmations so you know your fax went through.
  
• View your Fax History to see a record of all incoming and outgoing faxes.
  
• Fax to your hotel's fax on the road to print documents.

Frequently Asked Questions

What is Fax Thru Email?

Fax Thru Email provides you with your own fax number and enables you to send fax messages directly from your computer using our interface or your own email system.

On the receiving end, Fax Thru Email processes and routes all incoming fax messages to your dedicated Fax Thru Email email address.

Setting Up Your Fax Thru Email Account

It can take up to 24 hours for a newly purchased Fax Thru Email account credit to show up in your Account Manager. Once the credit is added, you can create your Fax Thru Email account.
To Set Up Your Fax Thru Email Account

1. Log in to your Account Manager.
   
2. From the My Products section, click Fax Thru Email.
   
3. On the Fax Thru Email page, click Set up New Account.
   
4. In the Set up Fax Thru Email Account section, select an available credit, and then click Activate Account.
   
5. The Fax Thru Email Service Agreement opens in a new window. Accept the User Agreement and click Save.
   
6. In Fax Thru Email, under Account Credentials, enter the following:
   *Your sign in name.
   * Your account password.
   * The account owner's name.
   * A name for the Fax Thru Email account.
   * Your contact email address.

What file formats does Fax Thru Email support?

These are the outgoing file types supported by Fax Thru Email.

NOTE: Incoming fax messages are presented as PDF files.
Word Processing

DOC
Microsoft Word Documents
RTF
Rich Text Format
TXT
Plain Text

Graphics

GIF
CompuServe Graphics Interchange Format
JPG, JPEG
Joint Photography Experts Group
TIFF
Tagged Image File Format

Other

PDF
Adobe Portable Document Format
HTML
Hypertext Markup Language
XLS
Microsoft Excel Spreadsheets

What do I do if the recipient did not receive the fax I sent using Fax Thru Email?

The most common cause for a Fax Thru Email recipient not receiving a fax that was successfully transmitted is that the fax number was incorrect. Therefore, the fax was successful, but it was sent to an unknown recipient. Fax transmissions are successful when the fax is answered at the receiving end and the receiving fax machine confirms receipt. If a recipient claims not to have received a fax, check the recipient's fax number and try again.

There are no charges for faxes that were not transmitted or received. Minutes are only deducted if the fax transmission was successful.
Other Possible Issues

Invalid email address
If the account email address is not entered and registered to a valid email address you will not be able to use Fax Thru Email. Also, if you use the remote faxing feature to send fax messages, the "From" email address must be the same as the registered Fax Thru Email account email address.
Insufficient account minutes
If your account activity has exceeded the monthly minutes as per your plan, both incoming and outgoing fax messages are not processed. You can purchase Minute Packs that let you apply minutes to your monthly plan.

What is a trusted site?

A trusted site is a Web site that you trust not to damage your computer.

If you set the security level of your Internet browser to High so that you do not access Web sites that might damage your computer, you may be unable to access a specific Web site that you trust. To access the Web site, you can add the URL of the Web site to your Trusted Sites list or change your security level to Medium or lower. When using a high security level, you need to add the Web application URLs to your Trusted Sites list.

NOTE: If you are running Windows Vista, you must add the site with both "http" and "https". Also, trusted sites may open in a new browser window.
To Add a Trusted Site

1. In Internet Explorer, from the Tools menu, click Internet Options.
   
2. Click Security.
   
3. Click Trusted Sites.
   
4. In the Security level for this zone box, check your security level. You may need to do one of the following:
   * If it is set to High, use the slider to change it to a Medium or lower security level.
   * If it is set to Custom, click Default Level, and then use the slider to change it to a Medium or lower security level.
   NOTE: If you are running Windows Vista, verify that Enable Protected Mode is NOT selected.
   
5. Click the Sites button.
   
6. In the Add this Web site to the zone field, type the URL for the trusted Web site.
   
7. De-select Require server verification for all sites in this zone.
   
8. Click Close.
   
9. On the Internet Options window, click OK.

What are the system requirements for Fax Thru Email?

The Fax Thru Email service is a Web-based application that lets you send fax messages from the service's Web browser interface or from any email program. You are not required to download any software to use the Fax Thru Email service.
Web Browser Requirements

Fax Thru Email is designed for the Microsoft Internet Explorer v6.0 browser, and also supports Firefox and Netscape browsers.

• Internet Explorer 5.5 or later (6.0 recommended)
  
• Netscape® 7.1 or later (7.2 recommended)
  
• Firefox 1.0 or later
  
• America Online® 7.0 or later
  
• MSN® 8.0 or later
  
• On the Mac OS, you can use Fax Thru Email using the Safari browser (v1.0 or later) or Internet Explorer 5 (or later) for Mac OS.

Email Program Requirements

You can use any email program that allows you to include file attachments to an email message. You must have a valid email address to use this service.

Sending Faxes from Mobile Devices Using Fax Thru Email

You can send a fax from your mobile device by logging in to the email account that you use with Fax Thru Email on your mobile device. The "From" email address in your mobile mail must be the same as the email address in your Fax Thru Email account.
To Send a Fax from Your Mobile Device Using Fax Thru Email

1. From your mobile device, log in to the email account that you use with Fax Thru Email.
   
2. Compose a new email message.
   
3. In the To field, type faxout@faxthruemail.com.
   
4. In the Subject field, enter the recipient's fax number (for example: 480-123-4567).
   
5. If your Fax Thru Email account requires a password, in the Subject field, after the recipient's fax number, enter a space and your password.
   
6. Add the document(s) you want to send in the fax as a file attachment to the email message. Do not enter any information in the body of the email message. Fax Thru Email removes all information in the body of your email message.
   
7. Send the email message.

NOTE: The "From" email address must match the "Account Email Address." Fax Thru Email checks that these two addresses match when validating the outgoing fax. If you enabled the Remote Faxing Password feature, the system checks to ensure the password in the subject line of the email message is accurate and valid.

Receiving and Viewing Faxes in Your Email from Mobile Devices

If you receive a Fax Thru Email fax in your email account, you can access it by logging in to your email account from your mobile device.

To view an attachment sent using Fax Thru Email, you must have Acrobat Reader installed on your mobile device.

 

 

 

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